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Vision

To be the Premier Hospitality Management Company of choice, operating unique luxury accommodation establishments in Southern Africa

 

Mission Statement

By means of African Hotels & Adventures quality BRANDING and the provision of professional experienced Management and Marketing services to a choice selection of elegant and exclusive South African accommodation establishments, we strive to maximise benefits to our stakeholders; guests, owners, staff and the community, in a responsible manner.

The services provided by African Hotels & Adventures include; operational management of the hotel, sales & marketing services aimed at improving the occupancy and revenue to the hotel and central reservations services. In addition the Company provides consultancy services on new developments, which may lead to a management relationship with the developer and owners.

 

The key benefits of being part of the African Hotels & Adventures brand are;

  • Specialist hospitality management expertise with a strong focus on the quality standards of small to medium luxury boutique hotels.
  • Efficient central reservation infrastructure, with strong market penetration derived from no less than 10 on-line channels that will deliver increased revenue from reservations and improve the yield on rooms.
  • Focused sales & marketing infrastructure aimed at the key sectors of the supply chain in both the domestic and international business & leisure sectors.
  • Benefit from the strong partnership with Tourvest Inbound Operations and Tourvest Travel Services network which are both linked on-line to the Central Reservations Infrastructure.

 

African Hotels & Adventures management philosophy is founded on the 10 Golden Guidelines:

  1. THE GUEST IS SUPREME
    Always create a positive impression
  2. MAKE THE GUEST FEEL IMPORTANT
    Acknowledge guest and greet guests by name whenever possible.
  3. SMILE – “WE ARE ON STAGE”
    Use proper vocabulary and telephone etiquette – use words like “Good morning, Certainly, I’ll be happy to and My Pleasure”
  4. ANTICIPATE AND RESPOND TO GUESTS’ NEEDS
    Volunteer information and assistance.
  5. TAKE PERSONAL RESPONSIBILITY
    React immediately to any requests
  6. GIVE THE GUEST YOUR UNDIVIDED ATTENTION
    Listen carefully. Be attentive. Accompany guests rather than pointing out other areas of the hotel.
  7. BE AN AMBASSADOR OF YOUR HOTEL – IN AND OUT OF THE WORKPLACE
    Always talk positively about your Hotel and your Company
  8. PRACTICE TEAMWORK AND RESPECT ALL INDIVIDUALS
    Including self-respect – take pride in your personal appearance.
  9. AN EMPLOYEE WHO RECEIVES GUEST COMPLAINT “OWNS” THE COMPLAINT
    Deal with problems non-defensively; react quickly to correct the problem yourself.
  10. KNOW YOUR JOB AND YOUR HOTEL
    The Hotel’s success depends on YOU

 

Anyone interested in obtaining more information on African Hotels & Adventures, with the view of joining the Group can contact us on:

Tel: +27 (0)21 465 3530or tolfree 0800 600 889(SA only)

Fax: +27(0)21 465 3377

Email: info@ahagroup.co.za

 

RESTRUCTURED HOTEL AND LODGE PORTFOLIO POSITIONS TOURVEST FOR GROWTH

 

The recent consolidation of Tourvest’s portfolio of owned and managed hotels and lodges has positioned the tourism group to take full advantage of growth opportunities presented by an improved economic outlook and spin offs from the World Cup.

Tourvest successfully handled the travel arrangements, accommodation and transfers of more than
70 000 visitors over the duration of the World Cup and brings about 110 000 tourists to South Africa every year.

In terms of the restructuring exercise, all properties owned and/or managed by Tourvest were consolidated under African Hotels and Adventures (AHA), which had been responsible for the sales, marketing and central reservations office for the group’s game lodges.   The expanded AHA now incorporates Relais Hotels and continues to manage and market the group’s existing portfolio while also looking at opportunities to expand the properties under management into areas of the country where Tourvest Destination Management and Tourvest Travel Services already conduct business.

From a sales perspective the hotels and lodges under AHA management have been divided into three sub-categories, each with its own specialised sales team, to cater for niche tourism markets. These consist of city hotels, lifestyle retreats and lodges.  Each Tourvest property is graded in the four or five star category by the Tourism Grading Council of South Africa. The only exception to this is Lesedi Cultural Village, which is graded three stars and the lodges located within Zimbabwe which are ungraded but fall within the parameters set by the grading council.

In addition to Lesedi, the hotels and lodges currently under Tourvest management consist of the iconic Casa do Sol in Mpumalanga, Imbabala Lodge on the Zambezi and the newly opened Elephant Camp in Victoria Falls, Makalali Private Game Lodge in Limpopo and Shakama Private Game Lodge and Spa in Limpopo, the Adderley Hotel, L’Ermitage Franschhoek Chateau & Villas, Simon’s Town Quayside Hotel, Leisure Bay Luxury Suites and Harbour Bridge Hotel & Suites all located in the Western Cape.

Gary Elmes, CEO of Tourvest Accommodation and Activities, the property and leisure activity division of the Tourvest group, said the consolidation exercise was part of the group’s strategy of increasing the number of hotels and lodges under its management in anticipation of a global recovery as well as an anticipated double-digit growth in tourist arrivals for a few years following the World Cup.

“We believe we offer independent hotel owners a number of benefits including integrated support functions, access to the e-Res reservation tool which plugs into as many as 14 online channels including leading global travel distribution systems such as Galileo, Amadeus, Expedia.com, Booking.com as well as the properties’ own online web booking engine and the large volumes of tourists sourced by the group’s travel agency and tour operator businesses.  In addition, AHA follows a soft branding approach where the AHA brand will discreetly support the brands of the individual hotels and lodges.

“Our focus is not limited to South Africa but extends throughout Africa and especially to those areas where the Tourvest group already has a presence. Tourvest is involved to varying degrees in a number of African countries and we see this as an opportunity to grow the AHA brand into these countries,” said Elmes.

 

AHA GROUP
SPECIALS
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CONTACT Central Reservations
E-mail: cro@aha.travel
Telephone: + 27 (0) 87 740 9292

Cape Town
Adderley Hotel
Adderley Hotel
Cape Town
Western Cape

Situated in the hearty magnificence of Cape Town, The Adderly Hotel has blended city centre and historical, luxury interiors. Ideal for corporate travellers as well as for tourists visiting the Mother City, this modern- meets- old hotel offers lavish accommodation.

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Harbour Bridge Hotel & Suites
Harbour Bridge Hotel & Suites
Cape Town
Western Cape

Business travelers as well as tourists are accommodated against the incredible backdrop of mountain views. Situated close to the V& A Waterfront this modern and stylish hotel provides a state- of- the- art stay to all guests looking for luxury accommodation in Cape Town.

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Leisure Bay Luxury Suites
Leisure Bay Luxury Suites
Cape Town
Western Cape

This beach front, 4 star luxury hotel in Cape Town offers sea- view facing accommodation. Panoramic views of Table Mountain allow guests to enjoy the sunset upon the hotel terrace whilst admiring the landscape.

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Gondwana Game Reserve
Gondwana Game Reserve
The Garden Route
Western Cape

Offering guests private lodges and bush villas, this game reserve offers guests luxury and modern- traditional accommodation situated on the Garden Route. Appealing to every sense, it is perfect for romantic getaways when bush- filled horizons and luxury are what is expected.

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Simon's Town
Simon's Town Quayside Hotel
Simon's Town Quayside Hotel
Simon's Town
Western Cape

Situated on the waters edge of Simon's Town yacht basin, views provide the perfect place to enjoy sunsets and admire the beauty the Cape Point Route. The 4 star hotel looks out onto Simon's Kloof Mountains and False Bay.

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Botswana
Chobe Marina Lodge
Chobe Marina Lodge
Chobe Marina Lodge
Kasane

The lodge is situated on the banks of the Chobe River in Kasane in the north-eastern corner of the country, bordering Namibia, Zambia and Zimbabwe. It is in close proximity to the Chobe National Park, the Okavango Delta, the Kasane Forest Reserve, the Caprivi Strip and the Zambezi River, with the Victoria Falls a two-hour drive away. The Chobe National Park is home to approximately 120 000 elephants, one of the largest concentrations in the world.

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Mpumalanga
Casa do Sol Hotel and Resort
Casa do Sol Hotel and Resort
Hazyview
Mpumalanga

Sitting comfortably in Hazyview, Mpumalanga, this hotel accommodation has combined the warmth of the bush with luxury and elegance.

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Bongani Mountain Lodge
Bongani Mountain Lodge
Malelane Mountains
Mpumalanga

Situated close to Mpumalanga's Malelane Mountains in the Mthethomusha Game Reserve, which covers an area of 8 000 hectares.

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Limpopo Province
Tzaneen Country Lodge
Tzaneen Country Lodge
Tzaneen Country Lodge
Limpopo

For accommodation in Tzaneen this is the place to be ... in the heart of the north eastern lowveld of the magical Limpopo Province in South Africa -
you will find the Tzaneen Country Lodge with its new Earth Spa.

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Makalali Private Game Reserve2
Makalali Private Game Reserve
Blyde River Nature Reserve
Limpopo

Situated on a 26 000 Hectare conservancy in the Hoedspruit region with the start of the Drakensberg mountains as a backdrop lies Makalali Private Game Reserve.

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North West Province
Lesedi Cultural Village
Lesedi Cultural Village
Broederstroom
North West Province

Lesedi African Lodge and Cultural Village offers the opportunity of experiencing the fascinating cultures and traditions of the people of Africa. Located in the Cradle of Humankind, a World Heritage Site, the Village is only 45 minutes drive from Johannesburg and Pretoria.

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Game Trackers Outdoor Adventures
Game Trackers Outdoor Adventures
Pilanesburg
North West Province

Gametrackers Outdoor Adventures is offering you an experience of a lifetime to view Africa's wildlife including the "Big 5" - an experience that will be one of the most unique and exciting moments of your life.

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Thakadu River Camp
Thakadu River Camp
Madikwe
North West Province

Set within the riverine canopy along the banks of the Marico river in the eastern sector of the Madikwe game reserve.

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KwaZulu-Natal
Shakaland
Shakaland
Entombeni Hills
Zululand

Experience the sight of assegaai-wielding warriors, share the fascinating secrets of the Sangomas and witness traditional customs.

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Pakamisa
Pakamisa
Pongola
KwaZulu-Natal

Enjoy a true "Out of Africa" holiday experience, far from stress and daily turmoil. We combine a stylish ambience with a wide range of sporting and leisure activities.

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Zimbabwe
Elephant Camp Victoria Falls
The Elephant Camp
Victoria Falls
Zimbabwe

Situated on a private concession within and bounded by the Masuwe River and the Zambezi gorges, The Elephant Camp has breathtaking views of the Victoria Falls Spray, and the spectacular gorges which separate Zimbabwe and Zambia.

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Imbabala Zambezi Safari Lodge
Imbambala Safari Lodge
Zambezi Falls
Zimbabwe

Imbabala Zambezi Safari Lodge is situated on a riverine fringe of the mighty Zambezi River where Zimbabwe, Botswana, Zambia and Namibia converge. Imbabala offers the chance to unwind and also to experience some of the most amazing game viewing and bird watching in the region.

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Knysna
The Rex
The Rex Hotel
Knysna
Central

One of Knysna's most elegant and sophisticated accommodation offerings. Four-star luxury on the Garden Route.

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Zanzibar
Azanzi Beach Hotel
Azanzi Beach Hotel
Zanzibar
Matemwe

Situated on the North Eastern coast of Zanzibar, Azanzi is a luxury boutique beach hotel which boasts 35 rooms.

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Gauteng Province
Kopanong Hotel and Conference
Kopanong
Benoni
Johannesburg

A tranquil country estate and evokes the spirit of Africa. Take time out to relax in our beautiful gardens surrounding the koi fish ponds and enjoy the quiet harmonious feeling of this unique “Place of Meeting”. .

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African Hotels & Adventures

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